Base One Troubleshooting Guide

Madeline Myers Updated by Madeline Myers

My device isn't receiving power on Base One

Sorry that your device isn't receiving power on Base One. To reset the unit, unplug Base One from the wall, wait three seconds, then plug it back in.

Please note, Base One requires a minimum of a 30W power adapter to charge devices. Since Base One is a USB-C powered device, it requires more power input than the standard Apple MagSafe Charger. Utilizing a charger of at least 30W of power ensures the optimal charging experience.

If you continue to experience the issue, please reach out to our Support Team directly by email to We prefer to help you solve technical issues over email as opposed to phone so that we can request photos/videos and send you step-by-step troubleshooting instructions that you can then look back on if you need to.

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