Troubleshooting Guide

Madeline Myers Updated by Madeline Myers

My Base Station Hub Edition with Magnetic Alignment won't turn on or the LEDs are continuously blinking

Sorry that you've come across this trouble with your Base Station Apple Watch Edition!

If you notice that your Base Station has stopped charging devices, is intermittently charging, or the LEDs are continuously blinking orange or white, try taking all your devices off of the Base Station and unplugging the Station from its power source. After waiting a few seconds, plug the unit back in to power on. This will reset the unit, hopefully getting it back in shape to keep all your devices juiced up.

Please note that your Base Station's LEDs may start blinking when a device that is not wireless charging enabled is placed on the charging pad. This does not mean that the unit is defective, but is simply alerting you that this device is not recognized as Qi-enabled.

If you continue to experience an issue, please reach out to our support team directly by email to We prefer to help you solve technical issues over email as opposed to phone so that we can request photos/videos and send you step-by-step troubleshooting instructions that you can then look back on if you need to.

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