Customer Support
Ordering
How do I place an order?
How do I cancel my order?
Where do I enter my coupon code?
My discount code is not working at checkout. What's the deal?
How do I find my order status?
How can I change my order or shipping address?
Why was I charged immediately for a pre-order/back-order?
Can I get a gift receipt or gift wrapping with my order?
What is a "backorder"?
Are Nomad products available in stores?
What payment methods do you accept?
Free Standard Shipping on All U.S. Orders Over $150
International Orders
Warehouse Sale
What is the Nomad Warehouse Sale program?
Can Warehouse Sale products be returned?
Do Warehouse Sale products have a warranty?
Warranty
My Account
Shipping
How long will it take for my order to arrive?
When will my order ship?
Where can I find my tracking number?
How long does domestic shipping take?
Why is my package still in the 'pre-shipment' phase?
How long does international shipping take?
How can I track my international package?
How can I change my shipping address?
Why was I charged VAT and duties?
Can I have my order shipped to a hotel?
Where do you ship from?
Why won't you ship to my country?
Why is my package in Memphis?
Returns & Exchanges
Products
Power
Wireless Charging
Base Station Pro
Troubleshooting Guide
My Base Station Pro stopped charging, or the LEDs are continuously blinking.
Base Station Pro is not charging iPhone to 100% after charging overnight or is slow charging
My phone is stopping and starting charging while on Base Station Pro (firmware V1.1.0)
Product Manual
How can I update my Base Station Pro's firmware?
Is Base Station Pro compatible with iPhone 12 and 13?
Will Base Station Pro now support 15W charging for iPhone 12 since MagSafe supports 15W charging?
What makes FreePower™ better than other wireless chargers?
Why are FreePower™ wireless chargers limited to 7.5W per device?
Is FreePower™ still safe since the Base Station Pro's charging surface is so large? How does it work?
Is Base Station Pro compatible with all of my devices?
How long will it take Base Station Pro to charge my phone from 0-100%?
Will my phone case impede wireless charging on my Base Station Pro?
My devices are warm after charging on the Base Station Pro. Is this normal?
Base Station Mini
Product Manual
What is the frame of the Base Station Mini made of?
Can Base Station Mini wirelessly charge my Apple Watch?
What is the max power output of the Base Station Mini USB-C power cable?
Is the USB-C power cable included with the Base Station Mini a Kevlar® Cable?
Will Apple Watch Mount for Base Station Pro fit on Base Station Mini?
Base Station Mini | with Magnetic Alignment
Is Base Station Mini with Magnetic Alignment compatible with all Qi devices?
Does Base Station Mini with Magnetic Alignment work with all Nomad cases?
Will Base Station Mini with Magnetic Alignment charge my iPhone at 15W?
How many devices does Base Station Mini with Magnetic Alignment charge at once?
How do the magnets in Base Station Mini work?
Base Station Hub Edition
Product Manual
What are the dimensions of Base Station Hub Edition?
Can Base Station Hub Edition wirelessly charge my Apple Watch?
How many USB ports does Base Station Hub Edition have?
Will my phone case impede wireless charging on my Base Station Hub?
How can I wirelessly charge two devices on Base Station Hub Edition?
Base Station Hub Edition | with Magnetic Alignment
Troubleshooting Guide
Product Manual
Can Base Station Hub with Magnetic Alignment wirelessly charge my AirPods?
How many devices can Base Station Hub with Magnetic Alignment charge?
Can Base Station Hub with Magnetic Alignment wirelessly charge non-MagSafe products?
Can Base Station Hub wirelessly charge my Apple Watch?
Does this work with all Nomad cases?
Can Base Station Hub with Magnetic Alignment charge a MacBook or MacBook Pro?
Apple Watch Mount for Base Station Hub
Can Apple Watch Mount be used with other Nomad products besides Base Station Hub Edition?
Does Apple Watch Mount plug in to Base Station Hub Edition?
How do I attach the Apple Watch Mount to my Base Station Hub?
Base Station Apple Watch Edition
What kind of plug does Base Station Apple Watch / Hub Edition use?
How long will Base Station Apple Watch Edition take to wirelessly charge my iPhone from 0-100%?
What are the dimensions of Base Station Apple Watch Edition?
Does Base Station Apple Watch Edition come with an Apple Watch Charger?
My Base Station Apple Watch Edition won't turn on or the LEDs are continuously blinking
Will my phone case impede wireless charging on Base Station Apple Watch Edition?
MFi Approved?
How many devices can Base Station Apple Watch / Hub Edition charge?
Can Base Station Apple Watch / Hub Edition charge my AirPods?
What do the LED lights indicate?
Base Station Apple Watch Mount Edition
User Manual
How do I change my Apple Watch bumper?
How do I install my Apple Watch charging puck to the mount?
What do the LEDs on Base Station Hub with Apple Watch Charger Mount indicate?
Troubleshooting Guide
What should I know about wireless charging on Base Station Hub with Apple Watch Charger Mount?
My Base Station won't turn on, or the LEDs are constantly blinking.
Can Base Station Hub with Apple Watch Charger Mount wirelessly charge my phone?
Can Base Station Hub with Apple Watch Charger Mount charge my AirPods?
How long will it take Base Station Hub with Apple Watch Charger Mount to charge my iPhone to 100%?
How many devices can Base Station Hub with Apple Watch Charger Mount charge?
Will my case impede wireless charging on Base Station Hub with Apple Watch Charger Mount?
Base Station Stand
What devices are compatible with Base Station Stand?
Are Nomad cases compatible with Base Station Stand?
What does the LED on Base Station Stand indicate?
Can Base Station Stand wirelessly charge my AirPods or AirPods Pro?
Will my phone case impede wireless charging on Base Station Stand?
Can I use my own USB-C cable and power adapter for Base Station Stand?
Wireless Charger for Tesla Model 3
Will Wireless Charger for Model 3 work if my phone is in a case?
What phones require the use of the included spacer?
How thick is Wireless Charger for Model 3?
Will Wireless Charger for Model 3 fit my Model X or Model S?
Will the Wireless Charger provide QuickCharge for my Samsung device?
How to install Wireless Charger for Model 3
Will my phone charge when the car is off?
Is my iPhone 11 Pro Max compatible with Wireless Charger for Model 3?
What if my passenger can't wirelessly charge on the Model 3 charger?
Can the battery in the Gen 1 charger withstand high temperatures inside the car?
What is the reason for the 6,000mAh battery in Gen 1 Wireless Charger for Model 3?
How do I use a USB splitter with my Wireless Charger for Model 3?
What you need to know about wireless charging...
What is the difference between regular Base Stations vs. the Magnetic Alignment versions?
Will my phone case impede wireless charging?
Can my AirPods wirelessly charge on Nomad Base Stations?
What version of Base Station do you have?
MagSafe
MagSafe Mount
Is my MagSafe Charger permanently affixed to the MagSafe Mount?
How do I insert my MagSafe charger into MagSafe Mount?
Does the MagSafe Mount accommodate the iPhone 12 Pro Max camera bump?
MagSafe Mount Stand
How do I insert my MagSafe charger into the MagSafe Mount Stand?
Is my MagSafe Charger permanently affixed to the MagSafe Mount Stand?
How do I take my phone off MagSafe Mount Stand?
Does MagSafe Mount Stand fit all iPhone 12 models?
Does the MagSafe Mount accommodate the iPhone 12 Pro Max camera bump?
Base One
Product Manual
Troubleshooting Guide
Does Base One come with a 30W USB-C Power Adapter?
Does Base One work with all Nomad cases?
How much power does Base One require and why?
Can Base One wirelessly charge my AirPods?
Can Base One wirelessly charge non-MagSafe devices?
Can Base One wirelessly charge my Apple Watch?
Base One Max
Product Manual
Base One Max Troubleshooting Guide
Can Base One Max wirelessly charge non-MagSafe devices?
How much power does Base One Max require?
Can Base One Max wirelessly charge my Apple Watch?
Does this work with all Nomad cases?
Does Base One Max come with a 30W USB-C Power Adapter?
Can Base One Max wirelessly charge my AirPods?
Cables
Kevlar® Cables
Which cable is right for me?
Do all Nomad Lightning cables charge and sync?
Why am I seeing an "Accessory Not Supported" message on my iPhone?
The Lightning tip fell out of my cable! Now what?
Sport Cables
At what speed does the Sport Cable - USB-A to Lightning charge?
How do I get fast charging from Sport Cable - USB-C to Lightning?
Are there data limits for the Sport Cable - USB-C?
At what speed does the Sport Cable - USB-C charge?
Key and Carabiner
Does Key or Carabiner have a battery?
At what speed do Key and Carabiner charge?
Is Key or Carabiner waterproof?
Do Key and Carabiner charge and sync?
Will Key or Carabiner charge my Samsung Galaxy phone?
Is Key or Carabiner available in USB-C?
How does my Key work?
What are Key's technical specifications?
How big is Key?
How do I work my Carabiner?
What are the specifics for Carabiner?
Battery Cable
What does the button on the Battery Cable do?
Can I leave my Battery Cable plugged in without harming the battery?
What does the light on the Battery Cable mean?
Can the battery be removed from the Battery Cable?
What is the difference between Kevlar® Cables and Sport Cables?
Adapters
20W Power Adapter
Will 20W Power Adapter fast charge my iPhone or power my MagSafe?
What are the dimensions of 20W Power Adapter?
Does 20W Power Adapter come with international adapters?
30W Power Adapter
Will 30W Adapter fast charge my iPhone or power my MagSafe Charging Cable?
Does 30W USB-C Power Adapter come with international adapters?
65W Adapter
Cases
iPhone & Pixel
Modern Leather Case & Folio | MagSafe
How thick is the backplate on the Modern Leather Case and Folio with MagSafe?
Does this case work with MagSafe?
Will Modern Leather Case or Folio with MagSafe leave any marks on my iPhone?
Why does the inside flap of my iPhone 13 Pro Max Modern Leather Folio Stop Short?
Will a MagSafe charger leave a ring on my Modern Leather Case with MagSafe?
Leather Skins
Is the Leather Skin compatible with iPhone 11 series or older?
How can I be sure to apply the Leather Skin flawlessly to the back of my phone?
Is the Leather Skin removable?
Can a Nomad case fit over the Leather Skin?
Is the Leather Skin MagSafe compatible?
Does the Leather Skin provide drop protection?
How thick is the Leather Skin?
Can the Leather Skin get wet?
Screen Protectors
Is the Screen Protector compatible with iPhone 11 series or older?
How can I correctly install my Screen Protector and prevent bubbles from forming under the Screen Protector when applying it to my phone’s screen?
Is the Screen Protector removable?
Will the Screen Protector affect the touch sensitivity of the iPhone screen?
Does the Screen Protector fit with a Nomad Case?
What is the hardness rating of the Screen Protector?
How thick is the Screen Protector?
Modern Leather Case
Will my iPhone charge on a Magsafe charger with a Nomad Modern Leather Case on?
Does the Modern Leather Case support MagSafe card holders?
Can I use a screen protector with the Modern Leather Case?
Modern Leather Folio
Does the Modern Leather Folio have a magnetic closure?
Does the Modern Leather Folio support MagSafe card holders?
How many cards does the Modern Leather Folio hold?
Modern Leather Tri-Folio
Does the Modern Leather Tri-Folio have a magnetic closure?
How many cards does the Modern Leather Tri-Folio hold?
Will the Modern Leather Tri-Folio protect my phone if I drop it?
Is Modern Leather Tri-Folio compatible with wireless charging?
Sport Case
Does Sport Case work with MagSafe?
Does Sport Case have drop protection?
Will Sport Case scratch?
Will Sport Case leave any marks on my iPhone?
Will Nomad be making Active cases for the iPhone 12 series?
Where can I attach a lanyard on the Modern Leather Case and Folio?
iPad
Modern Leather Folio
Is Modern Leather Folio compatible with Apple Magic Keyboard for iPad?
What are the dimensions of Modern Leather Folio for iPad?
Which generations of iPad are compatible with Modern Leather Folio?
Can Modern Leather Folio for iPad Pro and iPad Air be folded into a kickstand?
Do the magnets in Modern Leather Folio interfere with the function of iPad Pro or iPad Air?
Modern Leather Case
Is Modern Leather Case compatible with Apple Magic Keyboard for iPad?
Which generations of iPad are compatible with Modern Leather Case?
What are the dimensions of Modern Leather Case for iPad?
iPad Screen Protector
What models of iPad Pro are compatible with Modern Leather Folio and Modern Leather Case?
AirPods & Pixel Buds
How do I remove my Modern Leather Case for Pixel Buds?
How do I remove my Modern Leather Case for AirPods?
Moment
Which Moment lens is compatible with my Modern Leather Case for Moment?
Is the Moment Modern Leather XS Case compatible with iPhone X?
How do I attach my Moment lens?
Is the Moment Modern Leather Case for iPhone 12 compatible with iPhone 12 Pro?
Are the Moment cases for the iPhone 12 series MagSafe compatible?
Digital Business Card
What is the Digital Business Card in my Nomad case?
How do I activate the Digital Business Card once I receive my Nomad iPhone 13 case?
Which Nomad cases is the Digital Business Card offered in?
Does the other person need a Digital Business Card or app to receive my info?
I want to set up a return for my iPhone 13 Nomad case with Digital Business Card. How do I disconnect my Digital Business Card account from my Nomad case before returning it?
Do I need to pay to use the Digital Business Card?
My Digital Business Card has already been activated. How can I reactivate it?
Which devices are compatible with the Digital Business Card?
How are our cases different from other leather cases?
I previously ordered a Nomad Rugged Case and now see that the item is titled Modern Leather Case. Is this the same case?
Bands
Horween & Active
What are the measurements of the leather straps for Apple Watch?
Will the Modern Strap Slim fit my Apple Watch 38mm Series 1, 2, or 3?
Why does the inside of my Shell Cordovan Strap not match the outside?
Rugged & Sport
Sport Slim Band
What are the measurements of Sport Slim Band?
Does Sport Slim Band work with all versions of the Apple Watch?
What is FKM rubber?
Is it OK to swim with this band?
Sport Band
Rugged Band
Can I take Rugged Strap and Sport Strap in the water?
Titanium & Steel
What is the finish on the Stainless Steel and Titanium Band?
What is the difference between V1 and V2 Metal Bands?
Why are the lugs on Titanium Band made from stainless steel and not titanium?
Does it work with all versions of the 44mm / 42mm Apple Watch?
How strong is the Diamond-Like Carbon coating on Steel and Titanium Band?
How can I resize my Titanium / Steel Band to fit my wrist?
Can I take my metal band in the water?
Are your Apple Watch Bands compatible with Apple Watch Series 7?
Which size strap should I get for my Apple Watch?
How do I install my strap?
What can I do if the lug or buckle of my strap is loose or broken?
How can I get additional hardware for my strap?
Wallets
Classic Wallets
Card Wallet
Card Wallet Plus
Bifold Wallet
Slim Wallet with Tile Tracking Edition
How many cards can the Slim Wallet with Tile hold?
Does the new Slim Tile fit in the Slim Wallet - Tile Tracking Edition?
How does Tile tracking work?
How do you activate the Tile Slim?
Is the Tile included with the Slim Wallet with Tile?
Will the leather change over time?
What are the dimensions of the Slim Wallet with Tile?
How long does the Tile Slim last?
Slim Wallet Standard Edition
Shell Cordovan Wallet
Charging Wallet
Passport Wallets
Other Gear
Wrist Strap
Mousepad
Does Mousepad fit in a standard laptop carrying case?
How should I care for Mousepad?
Is the Mousepad compatible with all mice?
Pen
AirTag
Leather Loop
Can I remove the AirTag from Leather Loop to replace the AirTag battery?
What are the dimensions of the Leather Loop?
Leather Keychain
What are the dimensions of Leather Keychain?
What material attaches the two pieces of leather at the top of Leather Keychain?
How do I insert my AirTag into Leather Keychain?
Rugged Keychain & Pet Tag
Since Rugged Keychain has two enclosure options, do I have to buy the enclosures separately?
What is the difference between Rugged Keychain and Rugged Pet Tag?
What is the return policy for Rugged Keychain and Rugged Pet Tag?
How do I install Rugged Keychain or Rugged Pet Tag?
Is the speaker port enclosure waterproof too?
Card for AirTag
Leather Cover for MagSafe Battery Pack
What should I do with the microsuction tape inside Leather Cover for MagSafe?
How do I safely remove my Leather Cover for MagSafe?
How do I use Leather Cover for MagSafe Battery Pack?
Leather Cover For Siri Remote & AirTag
Chipolo CARD Spot
Leather Care Guide
Active Leather Care
Where does Active leather come from?
How should I care for my Active Modern Leather Case?
What's the difference between Horween and Active leather?
How waterproof is Active Modern Leather Case?
Will the leather change over time?
Will the leather scratch?
Horween Leather Care
Will the leather scratch?
How should I care for my Horween leather strap?
How and when should I use leather conditioner on Horween leather?
What does this leather conditioner do?
Will the leather change over time?
Will sweat ruin my Horween leather strap for Apple Watch?
Why do you use Horween leather?
Are leather products water resistant?
How to Clean and Disinfect Horween Leather
Nomad Community
Where can I find Nomad wallpapers?
How can I keep up with the Nomad community?
How do I sign up for the Nomad newsletter?
Contact Us
- All Categories
- Products
- Power
- Cables
- Kevlar® Cables
- Why am I seeing an "Accessory Not Supported" message on my iPhone?
Why am I seeing an "Accessory Not Supported" message on my iPhone?
These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or your USB charger isn't designed to charge devices. Follow these steps before contacting support:
- Remove any debris from the charging port on the bottom of your device.
- Restart your iOS device.
- Make sure that you have the latest version of iOS.
- Try a different power source and/or charging block.
- Try a different USB to Lightning cable. If the issue does not occur with another cable but persists with your Nomad cable, it may be defective. Try submitting a warranty application at www.nomadgoods.com/support or contacting support@nomadgoods.com.
