Return, Refund, & Exchange Policy
Need to return something? No problem! We want to make sure you love your Nomad gear. If that's not the case, we can help you to make a return on any valid items. All you need is your order number and the email address associated with your order to get started.
Valid items can be returned for free within 30 days of the ship date of your order. Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our Return Center. We cannot guarantee that your item will be accepted as a valid return if it does not meet these requirements. If your item is not accepted as a valid return you may not receive your refund, exchange, or store credit.
Your item(s) may be returned for either a refund, exchange, or store credit. You may return gifted items that were originally purchased from nomadgoods.com for exchange, store credit, or a refund to the original purchaser only.
*Used items or items that no longer have their original packaging intact are not valid for return and will not be accepted. The following categories are also not valid for return, refund, or exchange.
Outlet & Donations
Items purchased from the Outlet Sale are Final Sale and are not valid for returns, refunds, or exchanges. Any product purchased as part of Nomad's Free Case for the Planet initiative is Final Sale and is not valid for return, refund, or exchange.
Screen Protector & Leather Skin
Any customized items, such as the Metal Engraving for Rugged Keychain & Pet Tag, are Final Sale and are not valid for return, refund, or exchange. However, the Rugged Keychain & Pet Tag are valid for return or exchange under our Return Policy outlined above. If there is any issue with the customized item that you received, please reach out to firstname.lastname@example.org for assistance.
The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. We never charge any restocking fees for your return. Your refund will cover the value of the returned item(s) at the time of purchase, minus any discounts that were applied to your order. Your refund will be issued to the original method of payment once your returned items have been received, processed, and restocked at our Headquarters. We cannot issue the refund for a returned item to any payment method besides the original payment method used to place the order.
If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received at our Headquarters. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be sent a link via email to complete payment on our website for your new order. Your new exchange order will only be shipped out to you once any outstanding payments are completed.
International Return Policy
We support international returns! If you are outside of the U.S. and unsatisfied with your purchase, don't worry! We can help you return your item(s) for a refund or store credit (excluding shipping costs) as long as the item is in unused condition and the original packaging is intact. However, we are not able to cover return shipping fees for packages that are returned to us from outside the U.S. If you are located outside of the U.S., you may start your return in our Return Center and you will be sent instructions for mailing your item(s) to our Headquarters. Please feel free to email our team with any questions regarding the international return process at email@example.com.