Why was I charged VAT and duties?
Some countries may impose additional taxes or duties (i.e. VAT) on imports received from the United States. You are responsible for any such extra taxes or fees your government applies to get the package delivered. Nomad will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control and is in the control of your countries' officials and mail systems.
If a package remains unclaimed, it will be returned to the US and we will provide a refund for the items. We are not able to refund the shipping charge in this case. The time a country holds a package in customs varies, and we do not have means of contacting these offices.