How does the warranty process work?

Kristin Updated by Kristin

Use this checklist to ensure you have everything you need to complete your warranty claim:

  1. If you purchased the item from, please have your order number ready. Select the option below for the Nomad Warranty Claim.

    If you purchased from an authorized Nomad reseller, please have either your confirmation email or proof of purchase ready to attach to the claim. Select the option below for the Other Retailer Warranty Claim.
  2. Take a picture or record a short video (max 10MB) of the issue that you're experiencing with your Nomad gear to attach to the application. Pictures and videos help a lot when our team is diagnosing and troubleshooting product issues. Attaching demonstrative pictures or videos to your warranty claim form will help us to better help you!
  3. Our Customer Support Team will review your application and respond via email as soon as possible. We may offer additional troubleshooting steps before proceeding.
  4. If your claim is approved, we will send out a brand new unit. If relevant, Nomad will cover any return shipping fees.

How did we do?

Warranty Policy

Return, Refund, & Exchange Policy

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