Start a Warranty Claim
Use this checklist to ensure you have everything you need to complete your warranty claim. Then, head over to our online Warranty Center.
- If you purchased the item from nomadgoods.com, have your order number ready. If you purchased from an authorized Nomad reseller, have either your confirmation email or a proof of purchase ready to attach to the warranty claim form.
- Take a picture or record a video of the issue that you're experiencing with your Nomad gear to attach to the warranty claim form. Pictures and videos help a lot when our Customer Support team is diagnosing and troubleshooting product issues. Attaching demonstrative pictures or videos to your warranty claim form will help us to help you better!
- Our Customer Support team will review your warranty claim form and respond via email as soon as possible. We may offer additional troubleshooting steps before proceeding.
- If your warranty claim form is approved, we will exchange the defective item for a brand new and working replacement of the same item when possible. Nomad will cover any return shipping fees.