If you're here, it probably means that you have a defective product on your hands but you are still willing to giving it another go. We just want to take this oppotunity to thank you for that second chance!
Nomad is and always will be a company that prioritizes design and quality over everything else. To us, using the highest quality, longest-lasting materials is one of the most important aspects of designing new products.
We provide a two-year manufacturer warranty from the date of purchase for all Nomad products except for our cables, for which we offer a 5-year manufacturer warranty from the date of purchase.
Nomad warrants our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty. This manufacturer warranty strictly does not cover damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices, that arise from negligence, misuse, normal wear and tear, modification, accident (dropping the product, etc.), or not following the instructions.
Nomad does not warrant and is not responsible for the repair or replacement of any smartphone, accessories, or other device made by anyone other than Nomad.
What is Not Covered Under Warranty
Damages to Nomad products that might have resulted from normal wear and tear, removal or installation, misuse or abuse, or modification are not covered under Nomad's warranty. Nomad will not be liable for any damages that may result from the use of any Nomad product. The warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.
Products that were not purchased from an authorized Nomad reseller are not covered under the warranty.
How to Submit a Warranty Claim
If your Nomad product is defective and a valid warranty claim has been submitted, we will send you a brand new replacement. In some cases, you may be required to return the defective product for inspection. We cannot guarantee that the exact style, color, or product for the claim will be in stock at the time that your warranty claim is processed but we wouldn't want you to be left empty-handed! In this case, we will offer store credit in the amount paid for the original item. The store credit never expires and will be valid for any product found at www.nomadgoods.com.
Proof of purchase and either a picture or video of the product defect are required to submit a valid warranty claim. All warranty claims for items that were not purchased directly from www.nomadgoods.com must include proof of purchase from an authorized retail partner listed on our Where We're Sold page. Any item purchased from an un-authorized reseller will not be valid for returns or warranty claims.