Base Station Pro

Troubleshooting Guide

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Product Manual

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1 article by 1 author

How can I update my Base Station Pro's firmware?

Easily update the FreePower™ firmware on your Base Station Pro by downloading the FreePower Updater application to your computer and connecting your Base Station Pro to a Mac or Windows computer. Fre…

Sarah Shoemaker
Updated 2 years ago by Sarah Shoemaker

Is Base Station Pro compatible with iPhone 12 and 13?

The iPhone 13 series is not compatible with Base Station Pro. Base Station Pro supports wireless charging on the latest Firmware V1.2.0 for the iPhone 12 series with the following limitations. The ma…

Erica Deforge-Zarza
Updated 5 months ago by Erica Deforge-Zarza

Will Base Station Pro now support 15W charging for iPhone 12 since MagSafe supports 15W charging?

Right now Base Station Pro does not support 15W wireless charging for any device. However, we hope to be able to incorporate faster-charging speeds in a future firmware update for Base Station Pro on…

Erica Deforge-Zarza
Updated 2 years ago by Erica Deforge-Zarza

What makes FreePower™ better than other wireless chargers?

No more waking up to a dead phone on your wireless charger. Learn more about the future of wireless charging.

Kristin
Updated 2 years ago by Kristin

Why are FreePower™ wireless chargers limited to 7.5W per device?

Interestingly, the 7.5W output charge time of FreePower™ is comparable to, and often outperforms, other 10W+ advertised chargers. Find out more about how the technology works.

Kristin
Updated 2 years ago by Kristin

Is FreePower™ still safe since the Base Station Pro's charging surface is so large? How does it work?

The FreePower™ surface is totally safe! Find out exactly how the technology works.

Kristin
Updated 2 years ago by Kristin

Is Base Station Pro compatible with all of my devices?

Current software is compatible with: Apple devices: iPhone (8 and newer), Airpods Pro, Airpods with wireless case (made by Apple) Samsung devices: 2019 and newer Coming soon: Google devices: Pixel 4…

Sarah Shoemaker
Updated 9 months ago by Sarah Shoemaker

How long will it take Base Station Pro to charge my phone from 0-100%?

Base Station Pro's FreePower™ wireless charging technology can charge up to 3 devices at once at 7.5W each, the maximum output allowed by Apple for wireless charging. Therefore, Base Station Pro can…

Sarah Shoemaker
Updated 2 years ago by Sarah Shoemaker

Will my phone case impede wireless charging on my Base Station Pro?

All Nomad cases are compatible with Base Station Pro. However, we do not recommend using a wallet style case where cards are stored on the back of the phone. Credit Cards, metallic cards, RFID cards,…

Sarah Shoemaker
Updated 9 months ago by Sarah Shoemaker

My devices are warm after charging on the Base Station Pro. Is this normal?

Yes! It is completely normal for your devices to warm-up during wireless charging on the Base Station Pro.

Kristin
Updated 2 years ago by Kristin

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