How long will it take for my order to arrive?

FedEx shipping usually takes 2-3 business days but may take up to 5 business days due to increased volume and unexpected delays due to weather conditions. More information about potential shipping de…

Nikki Beil
Updated 6 months ago by Nikki Beil

When will my order ship?

Domestic and international orders with standard shipping may require +1 business day to process and ship. Domestic and international orders with expedited shipping that are placed after 10 am Pacific…

Updated 6 months ago

Where can I find my tracking number?

You can find your tracking information by logging into your Nomad account with your order history. When you find the order number that you'd like to track, you will find the tracking link below the p…

Updated 6 months ago

How long does domestic shipping take?

Standard shipments are shipped with USPS and usually reach their destination in 4-5 business days , but occasionally take longer if the carrier is experiencing unexpected delays. Orders received afte…

Updated 6 months ago

Why is my package still in the 'pre-shipment' phase?

If you have received confirmed tracking information but it hasn't shown further movement, it may still be en route to the carrier. Please allow 1 business day for the tracking information to be updat…

Updated 6 months ago

How long does international shipping take?

International orders can take between 2-4 business days or up to 2 weeks for delivery, including packages that have shipped with FedEx International Priority. In cases where customs processing is slo…

Updated 6 months ago

How can I track my international package?

You can track your package through the link provided in the shipping confirmation email sent to you upon processing. Alternatively, you can log into your Nomad account to retrieve the tracking link.…

Updated 6 months ago

How can I change my shipping address?

If you have not yet received a shipping confirmation email, we may be able to edit your shipping address prior to shipment. Please reach out directly to with your order number…

Updated 6 months ago

Why was I charged VAT and duties?

Some countries outside of the U.S. may impose additional taxes and/or duties, such as VAT, to import an order. The taxes and/or duties related to an order are the responsibility of the customer. If y…

Updated 6 months ago

Can I have my order shipped to a hotel?

We do not recommend, in any case, having items shipped to a hotel as it is never guaranteed that the item(s) will arrive on time. The delivery time stated on the tracking is just an estimate and USPS…

Updated 6 months ago

Where do you ship from?

Orders may ship from any of our three warehouses located in Santa Barbara, CA, San Diego, CA, or Hong Kong depending on your location and/or stock availability.

Updated 6 months ago

Why won't you ship to my country?

Unfortunately, we are unable to ship to some countries due to shipping restrictions and regulations. We are currently unable to ship orders to: Greece Russia Brazil We are working to provide shipment…

Updated 6 months ago

Why is my package in Memphis?

If you are viewing your FedEx tracking information and it showcases that your package is traveling to Memphis, TN - please don't be alarmed! Memphis is FedEx's main sorting hub in the US and packages…

Updated 6 months ago

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