Ordering

How do I place an order?

Simply add the items that you would like to purchase to your cart and proceed to checkout! We do not accept phone or email orders at this time.

Updated 3 years ago

How do I cancel my order?

Please double-check all information before confirming your order. Once an order is placed, there is no guarantee that we will be able to cancel or edit the order information, even if the status still…

Updated 5 months ago

Where do I enter my coupon code?

Click on the " Apply Coupon Code " link on the right-hand side of the checkout screen. Then enter your code in the box. Clicking the " COMPLETE SECURE CHECKOUT " button will finish your checkout proc…

Updated 3 years ago

My discount code is not working at checkout. What's the deal?

Nomad's discount codes are only applicable to full-priced and in-stock products for the active duration of the code.

Kristin
Updated 2 years ago by Kristin

How do I find my order status?

To check the status of an existing order, log into your account by finding the 'Log In' link at the bottom of our website: Once logged in, you'll be directed to your order history page where all of y…

Updated 2 years ago

How can I change my order or shipping address?

If you have not yet received a shipping confirmation email, we may be able to edit your order prior to being processed for shipment. Please reach out directly to support@nomadgoods.com with your orde…

Updated 2 years ago

Why was I charged immediately for a pre-order/back-order?

We charge customers at the time of purchase in order to secure the new inventory for your order. If you would like to cancel your pre-order or back-ordered item(s), please reach out to support@nomadg…

Updated 2 years ago

Can I get a gift receipt or gift wrapping with my order?

Unfortunately, we are not able to accommodate gift messages or gift wrapping at this time. If you'd like to send a Nomad order as a gift, please know that we do not include any invoices or paperwork…

Updated 2 years ago

What is a "backorder"?

Ordering a backordered item from our website is essentially like making a pre-order for a product that is not currently available for immediate shipping. We fulfill all backorders once we receive inv…

Updated 6 months ago

Are Nomad products available in stores?

Yes, we're available in stores, worldwide, including Best Buy, REI, Dixons, TMall and many more. Check out this comprehensive list of where to find Nomad in stores here.

Bryson Smith
Updated 2 years ago by Bryson Smith

What payment methods do you accept?

We accept Apple Pay, Shopify Pay, Google Pay, Amazon Pay, PayPal, Diners Club, Visa, Mastercard, American Express and JCB (Japan Credit Bureau).

Alex Bramall
Updated 2 years ago by Alex Bramall

Free Standard Shipping on All U.S. Orders Over $150

All orders shipping to the U.S. over $150 will qualify for free Standard Shipping. Please note the total order amount is calculated before tax and after discounts are applied.

Nikki Beil
Updated 3 weeks ago by Nikki Beil

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