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Nomad Help Center

Customer Support and Frequently Asked Questions

Thanks for getting in touch. We received your request for an update on your order's fulfillment status. Please note that all orders, regardless of shipping method, may require 1-2 business days to process before shipping. Orders placed on Friday, Saturday, or Sunday may not be processed and shipped until the following business day.

Please also note that orders may experience longer processing times during peak season, such as, new product launches, limited promotions, and holidays.

Orders with multiple items or containing one or more backordered or preordered item(s) may be held so all items can ship in one package. Please find more info in our Help Center.

Our team will review your request as soon as possible and send you a confirmation email with more details. Thank you for your patience and understanding.

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I received a defective item. What should I do?