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Nomad Help Center

Customer Support and Frequently Asked Questions

Limited Edition items come in exclusive, one-of-a-kind colorways. These products are generally only produced once. Once they’re gone, there’s no guarantee we’ll return them. Learn more about Limited Editions and be sure to keep an eye on our website, email, and social media so you don’t miss out on the next drop!

*Due to high demand and limited inventory, only 3 units of the same Limited Edition colorway can be purchased per household. Limited Edition items are not eligible for bulk corporate orders.

When will Limited Edition colorways be restocked?

A preordered or backordered item will include a message on the product page near the 'Add to Cart' button that indicates the expected ship date for the item.

Due to higher than anticipated order volume, orders may take an additional 2-3 business days to process. We appreciate your patience and understanding.

If your order contains one or more preordered or backordered items, then all the items in your order, including any items that are not preordered or backordered, may be held so that they can ship together.

Please visit our Help Center for more information.

When will my preorder/backorder item(s) ship?

Due to higher than anticipated order volume, orders may take an additional 2-3 business days on top of the estimates listed below to process. We appreciate your patience and understanding.

Expedited and standard shipping are both free on orders over $150 shipping to the United States! Standard U.S. shipping usually takes 4-5 business days. Expedited U.S. shipping usually takes 2-3 business days.

Shipping to countries outside the U.S. usually takes 2-4 business days. Please check out the ‘International’ tab on our Shipping page for more information regarding international shipping and customs fees that may be applied to your shipment.

*Shipping rates vary based on weight, delivery destination, and the shipping method option chosen at checkout.

How long does delivery take?

All Nomad products, even those from the Overstock Sale and Warehouse Sale, are covered under our warranty. We provide a two-year warranty from the date of delivery for all Nomad products except for our cables, for which we offer a five-year warranty from the date of delivery.

Please check out our full Warranty Policy and instructions for submitting a warranty claim to our team here.

When will Limited Edition colorways be restocked?

What is Nomad's return policy?

Do Nomad products have a warranty?

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