Start a Return or ExchangeUpdated 10 days ago
Use this checklist to ensure you have everything you need to complete your return or exchange. Then head over to our online Return Center.
- Have your order number and email address used to place the order ready.
- No need to buy postage! Once your return is started in our Return Center, we will email you a QR code or prepaid return shipping label if you are inside the U.S. If you are outside of the U.S., you will receive detailed return shipping instructions.
- Package your return with either the original mailer or your own packaging.
- Your return must be mailed with the provided return shipping label if you live in the U.S. Please do not combine multiple returns/orders into one package. Be sure to remove any old labels from your package!
- Cross this off your To-Do list -- we'll take it from here! Your refund, store credit, or exchange will be processed within 1-7 business days. If you are in the U.S., a flat $5.00 USD fee will be deducted from your refund, store credit, exchange credit, or charged before your exchange request is submitted to cover the cost of return shipping.
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