Return Policy

Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.

You can return any unused (no scuffs, scratches, or signs of wear), in-box items (the original product box is intact, and any product accessories are still in the box) within 30 days of the order’s delivery date for a refund, store credit, or exchange. We do not support exchanges for orders outside the United States.

Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original box are not eligible for return and will not be accepted. 

If you received the wrong item or want to return/exchange a damaged or defective product, please contact [email protected].

United States

Returns for store credit or exchange are free, while refunds have a flat $5 fee. Once you submit your return request, we'll provide a QR code or prepaid return label for your convenience.

Start a Return or Exchange

1. Visit our Return Center with your order number and the email address associated with your order in hand.
2. Once you submit your return/exchange request, you will receive a prepaid return shipping label to print or a QR code to show at the nearest location to mail your item(s) back to us, along with detailed return instructions.
3. Once we receive your return, please allow 1-2 business days for us to issue your refund or store credit. Please allow 3-7 business days for an exchange order to be processed unless you have chosen the Instant Exchange option. Please note the expected ship date on our website for any backordered items in your exchange order.

International

Return shipping is the customer's responsibility for orders outside the United States. We do not provide a return shipping label for orders returned from outside the United States. We recommend mailing your return with a shipping method that includes a tracking service in case delays or exceptions occur with your return shipment.

Start a Return

1. Visit our Return Center with your order number and the email address associated with your order in hand.
2. Once you submit your return request, you will receive detailed instructions for mailing your item(s) back to our warehouse in the United States or Hong Kong. At this time, customers outside of the United States are responsible for return shipping costs to our warehouse.
3. Once your return is delivered to our warehouse, please allow 3-7 business days for us to issue your refund or store credit. From there, it may take 3-7 business days for a refund to be processed and appear on your statement.

Refund Policy

The original shipping fee is non-refundable, except when we make a shipping error. Your refund will cover the value of the returned item(s) at the time of purchase, plus sales tax (if applied), minus any discounts that were applied to your order. We will issue your refund to your order's original payment method once we receive, process, and restock your returned items at our warehouse. We cannot refund to any payment method besides the original payment method used to place the order.

Exchange Policy

If you choose an exchange for your returned item(s), we will process and ship your new exchange order once we receive your returned item(s) at our warehouse, unless you are located in the United States and chose the Instant Exchange option before submitting your return. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If you still owe a balance for the item(s) in your new exchange order, you will be asked to pay the difference before submitting your return request.