Customer Support
Ordering
How can I change my order?
How do I cancel my order?
How do I find my order status?
How do I place an order?
Can I get a gift receipt or gift wrapping with my order?
Where do I enter my coupon code?
Why was I charged immediately for a pre-order/back-order?
Shipping & Tracking
Where can I find my tracking number?
How long does domestic shipping take?
Why is my package still in the 'Pre-shipment' phase?
How long does international shipping take?
How can I track my international package?
Why was I charged VAT?
Can I have my order shipped to a hotel?
When will my order ship?
Where do you ship from?
How can I change my shipping address?
Why won't you ship to my country?
What is a "back order"?
Why is my package in Memphis?
Return & Exchange
Warranty
International Orders
Contact Us
Product Questions
Power
Base Station Stand
What devices are compatible with Base Station Stand?
Are Nomad cases compatible with Base Station Stand?
What does the LED on Base Station Stand indicate?
Can Base Station wirelessly charge my AirPods?
Are Airpods Pro compatible with Base Station Stand?
Can I use my own USB-C cable and power adapter for Base Station Stand?
Will Base Station Stand provide QuickCharge / Adaptive Fast Charging to my Google device?
Base Station Apple Watch Edition
What kind of plug does Base Station Apple Watch / Hub Edition use?
How long will it take to wirelessly charge my iPhone from 0-100%?
What you need to know about wireless charging...
Will Base Station Apple Watch / Hub Edition provide QuickCharge / Adaptive Fast Charging to my Google device?
Can Base Station Apple Watch / Hub Edition wirelessly charge my phone?
What are the dimensions of Base Station Apple Watch Edition?
Does Base Station Apple Watch Edition come with an Apple Watch Charger?
My Base Station Apple Watch Edition won't turn on, or the LEDs are continuously blinking
Will my phone case impede wireless charging?
MFi Approved?
How many devices can Base Station Apple Watch / Hub Edition charge?
Can Base Station Apple Watch / Hub Edition charge my AirPods?
What do the LED lights indicate?
Base Station Hub Edition
What are the dimensions of Base Station Hub Edition?
Can Base Station Hub Edition wirelessly charge my Apple Watch?
How many USB ports does Base Station Hub Edition have?
How can I wirelessly charge two devices on Base Station Hub Edition?
Wireless Charger for Tesla Model 3
What phones require the use of the included spacer?
How thick is Wireless Charger for Model 3?
Will Wireless Charger for Model 3 fit my Model X or Model S?
Will the Wireless Charger provide QuickCharge for my Samsung device?
How to install Wireless Charger for Model 3
Will my phone charge when the car is off?
When will my Wireless Charger for Tesla Model 3 ship?
Is my iPhone XS Max compatible with Wireless Charger for Model 3?
Will the Model 3 wireless charger provide QuickCharge / Adaptive Fast Charging to my Google device?
What if my passenger doesn't have a wireless charging device?
Can the battery in the Gen 1 charger withstand high temperatures inside the car?
What is the reason for the 6,000mAh battery in Wireless Charger for Model 3?
How do I use a USB splitter with my TM3 charger?
Wireless Charging
Wireless Hub
PowerPack
Does Power Pack come with a USB C cable?
What devices is the PowerPack compatible with?
Can I use the USB C port for my iPhone?
What do the PowerPack LED lights indicate?
What is Nomad FASTCHARGE?
How do I register my Tile?
What are the specifications for this device?
Pod Pro
Do I have to provide my own Apple Watch charging cable for Pod Pro?
How many times can Pod Pro charge my iPhone and Apple Watch?
Does Pod Pro work with both versions of the Apple Watch charging cable?
How do I work my Pod Pro?
Does Pod Pro come with an Apple Watch charging cable?
Does Pod Pro come with a wall plug?
How long does Pod Pro take to Charge?
My Pod Pro isn't working when I plug my device in?
How Big is Pod Pro?
The magnet on my Pod Pro came unglued or was lost, what now?
Can I keep the device plugged in as an everyday charger without ruining the battery?
I lost the foam spacer for my Pod Pro, what should I do?
Stand for Apple Watch
Will Stand for Apple Watch scratch the back of my watch?
How much does Stand weigh?
Will my Apple Watch fall off of Stand?
What are the specifics for the Stand for Apple Watch?
What version of Base Station do you have: Apple Watch or Hub?
Cases
Active Rugged Case
How should I care for my Active Rugged Case?
How is Rugged Case with Active Leather different from Rugged Case with Horween Leather?
How waterproof is this case?
Will the leather change over time?
Will the leather scratch?
Where does Active Leather come from?
How do I remove my phone's Active Case?
AirPods Rugged Case
How do I remove my AirPods Rugged Case?
Are leather products water resistant?
How should I care for my leather Nomad Goods?
Rugged Case
How are our cases different from other leather cases?
Will the leather change over time?
Will the leather scratch?
How do I remove my phone's Rugged Case?
Rugged Folio
Does the Rugged Folio have a magnetic closure?
How many cards does the Rugged Folio hold?
Will the Rugged Folio protect my phone if I drop it?
Will the leather change over time?
Is the Rugged Folio compatible with wireless charging?
Will the leather scratch?
How are our cases different from other leather cases?
Rugged Tri-Folio
Will the leather scratch?
Does the Rugged Folio have a magnetic closure?
How are our cases different from other leather cases?
How many cards does the Rugged Tri-Folio hold?
Will the leather change over time?
Is the Rugged Tri-Folio compatible with wireless charging?
Moment Rugged Case
Leather Case
What material is the case made of?
Leather Case does not fit my phone
How protective is Leather Case?
Clear Case
Cables
Does Key or Carabiner have a battery?
Do all of the Lightning cables charge AND sync?
Is Key or Carabiner waterproof?
Can the battery be removed from the Battery Cable?
Do Key and Carabiner charge AND sync?
How long are the Lightning Cables?
What does the button on the Battery Cable do?
What are Key's technical specifications?
How big is Key?
Why am I seeing an "Accessory Not Supported" message on my iPhone?
Will Key or Carabiner charge my Samsung Galaxy phone?
Can I leave my Battery Cable plugged in without harming the battery?
What are the specifics for Carabiner?
At what speed do Key and Carabiner charge?
How do I work my Carabiner?
How does my Key work?
What does the light on the Battery Cable mean?
Is Key or Carabiner available in USB-C?
The Lightning tip fell out of my cable! Now what?
Which cable is right for me?
Straps
Leather Straps
Modern Slim Strap
Shell Cordovan Strap
The lug or buckle on my Strap is loose or broken, what now?
How should I care for my leather Strap?
How do I install my leather strap?
Will Nomad straps fit my S4 Apple Watch?
How should I care for my leather strap?
Can I use it with steel and sport versions of Apple Watch?
How long is Strap for Apple Watch?
Will sweat ruin my Strap for Apple Watch?
Rugged Silicone Strap
Is the Silicone Strap compatible with 38mm and 40mm versions of Apple Watch?
Is it OK to swim with this strap?
What are the specifications of this product?
With what versions of Apple Watch is the silicone strap compatible?
Titanium Band
Leather Goods
Mousepad
Does Mousepad fit in a standard laptop carrying case?
How should I care for Mousepad?
Is Mousepad compatible with all mice?
Slim Wallet with Tile
How many cards can it hold?
Tile Slim Activation Instructions
How does Tile tracking work?
How do you activate the Tile Slim?
Is the Tile included with the Slim Wallet with Tile?
Will the leather change over time?
What are the dimensions of the Slim Wallet with Tile?
How long does the Tile Slim last?
Charging Wallet
Does Charging Wallet come with an iPhone Lightning cable?
With which iPhone models is Charging Wallet compatible?
Is Charging Wallet RFID protected?
Why do you choose Horween Leather?
How durable is Charging Wallet? Can I sit on it?
Is Charging Wallet Lifeproof or OtterBox compatible?
How many cards can Slim Charging Wallet hold?
Does Wallet work with Android phones?
How much will the Charging Wallet charge my iPhone?
How much does Bi-Fold Wallet weigh?
How long does Charging Wallet take to charge?
What do the lights on the Charging Wallet mean?
What is the warranty on this product?
How much does Slim Charging Wallet weigh?
Legacy Products
Press/Media
Where can I read about Nomad in the press?
Who Can I Contact for Press Inquiries?
How Can I Become a Nomad Ambassador?
Wholesale Questions
Are Nomad Products Available in Stores?
Who Can I Contact for Wholesale or Distribution Opportunities?
Do You Offer Custom Printing Options?
Do You Offer Discounts on Bulk Orders?
Nomad Community
