Everything you need to know about placing an order, from payment methods to preorders and backorders.

<h2 id="how-do-i-place-an-order">How do I place an order?</h2><ol><li>Add the products that you want to purchase to your cart.</li><li>When you are finished shopping, select &apos;Proceed to checkout&apos; from your cart.</li><li>Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.</li><li>Select &apos;Pay Now&apos; to complete your order and process your payment for all the items in your order. That&apos;s it!</li></ol><p>Applying a discount code, gift card, or store credit? Check out <a class="fr-strong" href="https://help.nomadgoods.com/en-US/discounts-&amp;-sales-156259" rel="noopener noreferrer" target="_blank">this article&#xA0;</a>for detailed instructions.&#xA0;</p><p><br></p><h2 id="accepted-payment-methods">Accepted Payment Methods</h2><p>We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Alipay, Shop Pay (in full or in installments), Diners Club, and JCB (Japan Credit Bureau).</p><p><br></p><h2 id="local-currency-pricing">Local Currency Pricing</h2><table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;"><ul><li>Australia</li><li>Canada</li><li>China</li><li>Denmark</li><li>Europe</li><li>Indonesia</li><li>Japan</li><li>Malaysia</li><li>Mexico</li></ul></td><td style="width: 50.0000%;"><ul><li>Philipppines</li><li>Singapore</li><li>South Korea</li><li>Sweden</li><li>Taiwan</li><li>Thailand</li><li>United Arab Emirates</li><li>United Kingdom</li></ul></td></tr></tbody></table><p id="isPasted">For the countries listed above, local currency pricing on our website includes both the product price and any applicable duties and taxes.</p><p>The shipping fee is calculated separately at checkout, based on your location and the size and weight of your order.</p><p>Including duties and taxes in the product price ensures you won&#x2019;t face surprise fees at checkout, making your international shopping experience seamless. The total price at checkout is the final amount you&#x2019;ll pay, with no additional import fees when your package arrives.</p><p><br></p><h2 id="gift-receipts-and-gift-wrapping">Gift Receipts and Gift Wrapping</h2><p id="isPasted">We can provide gift receipts for any items in your order. Select the &apos;Gift receipt&apos; button in your order confirmation email to create a gift receipt for any items in your order. You can even create multiple gift receipts for different items in a single order if you plan to give the items to different recipients. The gift receipt(s) can either be printed and handed to the recipient or a link to the gift receipt can be emailed to your recipient directly.</p><p id="isPasted">Unfortunately, we do not offer gift wrapping at this time. If you&apos;d like to send your Nomad order as a gift, please note that we do not include any invoices or paperwork inside our packages that would display the amount paid for the order. All information regarding your order will be sent to the buyer&apos;s email address and will be accessible through your Nomad account.</p><p><br></p><h2 id="preorders-and-backorders">Preorders and Backorders</h2><h3 id="preorders">Preorders</h3><p>Some newly released products may be available for preorder if they aren&#x2019;t ready to ship immediately. If a product is listed as a preorder on our website, it means we&#x2019;re accepting orders and will ship them by the expected ship date shown on the product page. Please note that if your order includes a preorder item(s), all items in the order, including those that are not on preorder, might be held to ship together.</p><h3 id="backorders">Backorders</h3><p>Products that are temporarily out of stock but will be restocked soon may be available for backorder. If a product is listed as a backorder on our website, it means we&#x2019;re accepting order and will ship them once we receive more inventory. The product page will include an estimated ship date for any backordered item. Please note that if your order includes a backordered item(s), all items in the order, including those that are not on backorder, might be held to ship together.</p><h3 id="payment-processing">Payment Processing</h3><p>When you place an order with preordered or backordered items, payment will be processed immediately. This ensures there are no surprise charges later and secures the new inventory for your order.</p><p><br></p><h2 id="isPasted">Where is Nomad sold?</h2><p>Nomad products are available for purchase at various online retailers and brick-and-mortar stores worldwide including Best Buy, REI, Dixons, TMall, and many more. Check out a comprehensive list of where to find Nomad in stores <a class="fr-strong" href="https://nomadgoods.com/pages/where-we-are-sold" rel="noopener noreferrer" target="_blank">here</a>.</p><p><br></p>

Ordering

Hoping to update an order? We're happy to do our best and assist!

<p>Once your order has been placed and you&apos;ve received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all your order details are correct, especially if you are completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).</p><p>Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.</p><h3 id="isPasted">Update a Shipping Address</h3><p>If you have not yet received a shipping notification email for your order and would like to update the shipping address for your order, please submit a request to update your order:</p><ol style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li>Navigate to the &apos;<a href="https://nomadgoods.com/pages/support?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank"><strong>Manage your orders</strong></a>&apos; section of the Help Center and select the &apos;<strong>Report issue</strong>&apos; option.</li><li>Sign in using the email address or phone number associated with your order.</li><li>Enter your verification code to sign in.</li><li>Select the order that you would like to update. Then select &apos;Report Issue&apos;.</li><li>If you would like to update your order&apos;s shipping address, select &apos;<strong>I&apos;d like to change my shipping address</strong>&apos; to submit your request to our team.</li></ol><p>Our team will start working on your request as soon as possible. That said, even if you haven&#x2019;t received a tracking number yet, it might be too late to make changes. Our warehouses often fulfill orders the same day they are placed.</p><h3 id="cancel-an-order">Cancel an Order</h3><p>If you have not yet received a shipping notification email for your order and would like to cancel it, please submit a request to cancel your order:</p><ol><li>Navigate to the &apos;<a href="https://nomadgoods.com/pages/support?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank"><strong>Manage your orders</strong>&apos;</a> section of the Help Center and select the &apos;<strong>Cancel</strong>&apos; option.</li><li>Sign in using either the email address or phone number associated with your order.</li><li>Enter your verification code to sign in.</li><li>Select the order number you would like to cancel. If the order has not been assigned a tracking number, the option to cancel the order will be available.</li><li>Select &apos;<strong>Cancel</strong>&apos;. Then select &apos;<strong>Request cancellation</strong>&apos; for the item(s) you want to cancel to submit your request to our team.</li></ol><h3 id="update-an-order">Update an Order</h3><p><span style="font-size: 16px;">If you have not yet received a shipping notification email for your order and would like to edit it, please submit a request to edit your order:</span></p><ol id="isPasted"><li>Navigate to the &apos;<a href="https://nomadgoods.com/pages/support?hcUrl=%2Fen-US" rel="noopener noreferrer" target="_blank"><strong>Manage your orders</strong>&apos;</a> section of the Help Center and select the &apos;<strong>Report Issue</strong>&apos; option.</li><li>Sign in using either the email address or phone number associated with your order.</li><li>Enter your verification code to sign in.</li><li>Select the order number you would like to update. If the order has not been assigned a tracking number, the option to cancel the order will be available.</li><li id="isPasted">Then select &apos;Report Issue&apos;</li><li>If you would like to request an edit for your order, select &apos;<strong>I&apos;d like to edit my order</strong>&apos; to submit your request to our team.</li></ol><p>Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to cancel, as our warehouses often fulfill orders the same day they are placed.&#xA0;</p><p>If you need more help, please email <a href="mailto:support@nomadgoods.com" id="isPasted">support@nomadgoods.com</a> and someone from our team will do their best to assist you!&#xA0;</p>

How do I update or cancel my order?

Learn more about ordering Limited Edition items.

<h3 id="what-are-limited-edition-drops">What are Limited Edition drops?</h3><p id="isPasted">Limited Edition items come in exclusive, one-of-a-kind colorways. These products are generally only produced once and once they&#x2019;re gone, there&#x2019;s no guarantee we&#x2019;ll bring them back.</p><h3 id="isPasted">When do Limited Edition products drop?&#xA0;</h3><p>We don&#x2019;t have a set schedule for Limited Edition drops. Stay tuned to our website and social media to ensure you don&#x2019;t miss out on the next one!</p><h3 id="isPasted">Once a Limited Edition product is sold out, can I purchase it again?&#xA0;</h3><p>In some cases, select Limited Edition products will be restocked, but there&#x2019;s no guarantee this will happen with every product. We recommend signing up for early access emails <a class="fr-strong" href="https://nomadgoods.com/pages/early-access" rel="noopener noreferrer" target="_blank">here</a> so you don&apos;t miss the next drop.&#xA0;</p><h3 id="isPasted">Are there any restrictions with Limited Edition orders?</h3><p>We want to make sure everyone has a chance to shop our Limited Edition gear! Due to high-demand and limited inventory, only 3 units of the same Limited Edition colorway can be purchased per household. Limited Edition items are not eligible for bulk corporate orders. We appreciate your understanding!</p><p>Learn more about our Limited Edition product drops <a class="fr-strong" href="https://nomadgoods.com/collections/limited-edition" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p>

Limited Edition Orders

Hoping to purchase a sold out product? Learn more about restock timelines and how to sign up for back-in-stock emails.

<div data-block="true" data-editor="eseul" data-offset-key="di9o3-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="di9o3-0-0">We aim to restock &apos;Sold out&apos; products as quickly as possible but we can&apos;t always provide an exact timeline. If a sold-out product has a &apos;Notify Me&apos; option, it means we&apos;re actively working to bring it back. Sign up for notifications, and you&apos;ll be the first to know when it&apos;s available for purchase again.</p></div><div data-block="true" data-editor="eseul" data-offset-key="5ns5n-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/nryr/hc/gpkj/screen%20shot%202024-03-04%20at%209.56.03%20am-4dd147f3-4d09-4dbb-a95c-a1d609ba45e9.png" style="width: 358px;" class="fr-fic fr-dib"></div><p><br></p><p>Please note, <strong>if a sold out product does not have a &apos;Notify Me&apos; email notification, that means we do not plan to bring it back in stock</strong>.&#xA0;</p>

Sold Out Products & Restocks

Find out how to use your discount code and where you can find Nomad products on sale!

<h2 id="discount-codes">Discount Codes</h2><p>Most discount codes apply only to full-priced, in-stock Nomad products. Pre-ordered and back-ordered items are not considered in-stock. Be sure to review the limitations associated with your discount code before shopping. Discount codes will automatically become invalid after their expiration date.</p><h3 id="how-can-i-get-a-discount">How can I get a discount?</h3><div data-block="true" data-editor="c0096" data-offset-key="6ck3f-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p data-offset-key="6ck3f-0-0">Stay tuned to our social media and email newsletter for the latest deals. We regularly offer discount codes, so it&apos;s worth keeping an eye out! You can sign up for our email newsletter by entering your email in the form at the footer of our <strong><a href="https://nomadgoods.com/" rel="noopener noreferrer" target="_blank">website</a>.</strong></p></div><div data-block="true" data-editor="c0096" data-offset-key="dnmqt-0-0"><p data-offset-key="dnmqt-0-0">You can also find discounted Nomad gear in our <a class="fr-strong" href="https://nomadgoods.com/collections/overstock-sale" rel="noopener noreferrer" target="_blank">Overstock</a> and <a class="fr-strong" href="https://nomadgoods.com/pages/open-box-gear" rel="noopener noreferrer" target="_blank">Open Box</a> collections.</p></div><h3 id="where-do-i-enter-my-discount-code">Where do I enter my discount code?</h3><p>On the checkout page, enter your discount code in the field that says &apos;Gift card or discount code.&apos;</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/114677e13be042c0bbb94e9f74da0b3e-4eb7ed47-278e-4ced-a749-87b2ca8e855b.jpeg" style="width: 300px;" class="fr-fic fr-dib"></p><p>On mobile, select the &apos;Show order summary&apos; dropdown near the top of the screen to reveal the &apos;Gift card or discount code&apos; field.&#xA0;</p><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/IMG_BF78899AA462-1-7ec7750e-5a50-490e-ba47-1599e8cf725d.jpeg" style="width: 300px;" class="fr-fic fr-fil fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dJpJ6KgRm0/IMG_41867D933E62-1-9842bf4d-cd4c-4696-9339-3901e94fc75f.jpeg" style="width: 290px;" class="fr-fic fr-dib"></p><p><br></p><h3 id="why-is-my-discount-code-not-working">Why is my discount code not working?</h3><ul><li>Most discount codes do not apply to preordered, backordered, or already discounted products.</li><li>Discount codes may not be valid for other brands&apos; products sold through www.nomadgoods.com.</li><li>Most discount codes have an expiration date listed in their accompanying messaging. Double-check that your code is still active.</li><li>Only one discount code can be used per order.</li><li>Discount codes may not be valid during sitewide sales since all products are already discounted.</li><li>Our website may have a technical issue causing an error with your discount code. If you&apos;ve checked that your discount code meets the requirements above and you&apos;re still having trouble, reach out to us at <a data-fr-linked="true" href="mailto:support@nomadgoods.com">support@nomadgoods.com</a>.</li></ul><p><br></p><h2 id="isPasted">Gift Cards and Store Credits</h2><p>Gift cards (received as a gift) and store credits (issued by Nomad in certain warranty scenarios) are 16-digit codes found in an email with the subject &quot;Nomad | Your Nomad gift card is ready!&quot;</p><h3 id="isPasted">How do I apply my gift card or store credit?</h3><ol><li>Open the email with the subject &quot;Nomad | Your Nomad gift card is ready!&quot;</li><li>Copy the 16-digit code.</li><li>Click &apos;Start shopping&apos; to go to <a class="fr-strong" href="mailto:If you&#x2019;re having trouble finding your gift card or store credit, don&#x2019;t worry. Just email support@nomadgoods.com, and our team will assist you.">our homepage</a>.&#xA0;</li><li>Add items to your cart.</li><li>At checkout, paste the 16-digit code in the &apos;Gift card or discount code&apos; field. On mobile, tap &apos;Show order summary&apos; at the top of the screen to reveal this field. You can refer to the screenshots in the above section for visual guidance.</li></ol><p>If you&#x2019;re having trouble finding your gift card or store credit in your email, don&#x2019;t worry. Just email <a data-fr-linked="true" href="mailto:support@nomadgoods.com" id="isPasted">support@nomadgoods.com</a>, and our team will assist you.</p><p><br></p><h2 id="overstock-sale">Overstock Sale</h2><p>Nomad&apos;s Overstock collection contains discounted gear. These items tend to sell out fast and once they&apos;re gone, they&apos;re gone for good.&#xA0;</p><h3 id="overstock-sale-return-policy">Overstock Sale Return Policy</h3><p>All discounted products are valid for return through the <span id="isPasted" style="font-family: sans-serif; font-size: 16px; font-style: normal; font-weight: 400; color: rgb(65, 65, 65);"><a class="fr-strong" href="https://returns.nomadgoods.com/#/" rel="noopener noreferrer" target="_blank">Return Center</a></span>.</p><h3 id="overstock-sale-warranty-policy">Overstock Sale Warranty Policy</h3><p>All discounted products are covered under Nomad&apos;s 2-year manufacturer warranty, except cables, which are covered under Nomad&apos;s 5-year manufacturer warranty. Refer to our <a class="fr-strong" href="https://nomadgoods.gorgias.help/en-US/ruyhusvybz-139894" id="isPasted" rel="noopener noreferrer" target="_blank">Warranty Policy</a> for more information.</p><p><br></p><h2 id="open-box">Open Box</h2><p>Nomad&apos;s Open Box collection contains gently used gear at discounted prices. These items are lightly used with minor visible wear or subtle cosmetic imperfections. All items have been thoroughly inspected to be in perfect working condition. Our Open Box program is a sustainable and affordable way to shop high-quality, lightly used gear that&apos;s ready for more life and adventure.</p><h3 id="open-box-return-policy">Open Box Return Policy</h3><p>All Open Box products are<strong>&#xA0;</strong>valid for return.</p><h3 id="open-box-warranty-policy">Open Box Warranty Policy</h3><p>All Open Box products are covered under Nomad&apos;s <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">2-year manufacturer warranty, except cables, which are covered under Nomad&apos;s 5-year manufacturer warranty.</span></p><p id="isPasted">Any defective items purchased from the Warehouse Sale that are within the outlined Warranty Policy will be replaced with another Warehouse Sale item of the same style, size, and color. If we no longer have stock of the same Warehouse Sale item claimed for warranty, we will replace the item with a similar Warehouse Sale item if one is available or issue store credit in the amount paid for the item.</p><p>This manufacturer warranty does not cover cosmetic imperfections on the product. All products sold in the Warehouse Sale are inspected before they are shipped and are sold as is with any cosmetic blemishes. The warranty also doesn&apos;t cover damage to the product or personal property, such as your smartphone, headphones, accessories, or other devices that arise from negligence, misuse, normal wear and tear, modification, or accident (dropping the product, etc.).</p><p>Refer to our <a class="fr-strong" href="https://nomadgoods.gorgias.help/en-US/ruyhusvybz-139894" id="isPasted" rel="noopener noreferrer" target="_blank">Warranty Policy</a> for more information.</p><p><br></p><p><br></p>

Discounts & Sales

Create, log into, or reset your Nomad account.

<h2 id="log-in-or-create-a-new-account">Log in or create a new account</h2><p>Select the person icon at the top right-hand side of our website to access the account portal. You can also log in or create a new account <a class="fr-strong" href="https://account.nomadgoods.com/orders" rel="noopener noreferrer" target="_blank">here</a>.</p><h2 id="reset-your-password">Reset your password</h2><p>Forgot your password? No worries. The account portal doesn&apos;t require a password. Just enter your email on the<a class="fr-strong" href="https://account.nomadgoods.com/orders" rel="noopener noreferrer" target="_blank"> login page</a>, and you will receive an email from us with your unique, one-time-use login code.</p><h2 id="account-actions">Account actions</h2><p>From your Nomad account, you can:</p><ul><li>View the order history associated with the email address used to log in.</li><li>View your order numbers, items, total, and payment status.</li><li>Select an order from your order history to view its status and tracking information.</li><li>Edit the first and last name associated with your account.</li><li>Edit your saved shipping address and select a default shipping address for your account.</li><li>Log out of all devices.</li></ul><p>You cannot cancel or update a live order from your account. You cannot update your contact information from your account. If you need to make these or any other updates to your account or recent orders, please <a class="fr-strong" href="https://help.nomadgoods.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact our team</a> with your request. We&apos;re happy to help!</p><p><br></p>

Orders & Payment

Ordering

How do I update or cancel my order?

Limited Edition Orders

Sold Out Products & Restocks

Discounts & Sales

My Nomad Account