Everything you need to know about shipping fees, order processing and shipping times, and VAT & duties.

<h2 id="order-processing">Order Processing</h2><p id="isPasted">All orders, regardless of shipping method or delivery address, may require +1-2 business day to process before shipping. Orders placed on a Friday- Sunday or Holidays may not be processed and shipped until the following business day.</p><p><strong>Please note that orders may experience longer processing times during peak season, such as limited promotions and holidays.</strong></p><p>If your order contains one or more backordered or preordered item(s), all items in your order, including non-backorder/preorder items, may be held so they can ship together. This could potentially extend the processing and shipping time of your order.</p><h2 id="isPasted">Issue With Tracking Info</h2><p>We&apos;re always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at <strong>support@nomadgoods.com</strong>.</p><h2 id="shipping--delivery-to-the-united-states">Shipping &amp; Delivery to the United States</h2><p>Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.</p><table style="width: 100%;"><tbody><tr><td style="width: 31.0694%; background-color: rgb(0, 0, 0); vertical-align: middle; text-align: center;"><span id="isPasted" style="color: rgb(255, 255, 255);"><strong>SERVICE</strong></span></td><td style="width: 16.6185%; background-color: rgb(0, 0, 0); text-align: center;"><span style="color: rgb(255, 255, 255);"><strong>CARRIER</strong></span></td><td style="width: 21.2761%; background-color: rgb(0, 0, 0); vertical-align: middle; text-align: center;"><span style="color: rgb(255, 255, 255);"><strong>DELIVERY</strong></span></td><td style="width: 30.8915%; background-color: rgb(0, 0, 0); vertical-align: middle; text-align: center;"><span style="color: rgb(255, 255, 255);"><strong>PRICE</strong></span><strong><br></strong></td></tr><tr><td style="width: 31.0694%; vertical-align: middle; text-align: left;"><strong>&#xA0;STANDARD</strong></td><td style="width: 16.6185%; text-align: center;">USPS or FedEx</td><td style="width: 21.2761%; vertical-align: middle; text-align: center;">3 - 5 Business Days</td><td style="width: 30.8915%; vertical-align: middle; text-align: center;">$6.00</td></tr><tr><td style="width: 31.0694%; vertical-align: middle; text-align: left;"><strong id="isPasted">&#xA0;EXPRESS</strong></td><td style="width: 16.6185%; text-align: center;">USPS or FedEx</td><td style="width: 21.2761%; vertical-align: middle; text-align: center;">2 - 3 Business Days</td><td style="width: 30.8915%; vertical-align: middle; text-align: center;">$11.00</td></tr><tr><td style="width: 31.0694%; vertical-align: middle; text-align: left;"><strong>STANDARD</strong></td><td style="width: 16.6185%; text-align: center;">USPS or FedEx</td><td style="width: 21.2761%; vertical-align: middle; text-align: center;">3-5 Business Days</td><td style="width: 30.8915%; vertical-align: middle; text-align: center;">Free for US orders over $50 *<em id="isPasted"><span style="font-size: 11px;">total order amount is calculated before tax and after discounts are applied</span></em><br></td></tr></tbody></table><p><strong><br></strong></p><h2 id="international-shipping-delivery-and-vat--duties">International Shipping, Delivery, and VAT &amp; Duties</h2><p>Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.</p><p id="isPasted">Delivery times and shipping fees for orders outside the US are calculated at checkout based on the destination. All orders shipped outside the US are sent via FedEx carrier* with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.</p><p>*<em>Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier</em></p><h2 id="shipping-restrictions">Shipping Restrictions</h2><p>We ship worldwide, but there are a few places we cannot currently ship to or have previously had trouble shipping to.</p><p><strong>APOs &amp; Military Bases</strong>: If you are an active service member stationed at an APO, we will try our very best to get your order to you. However, we are sometimes unable to support shipping to your location. If this is the case, we will offer a full refund.</p><p><strong>Hotels &amp; Temporary Addresses</strong>: We highly do not recommend shipping your order to a hotel or temporary address as it is not guaranteed that the item(s) will arrive on time or in a secure location. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.</p><p id="isPasted">Due to unreliable postal service and restrictions/ customs issues, we cannot currently ship to:</p><ul><li style="font-size: 14px;">Belarus</li><li style="font-size: 14px;">Brazil</li><li style="font-size: 14px;">Myanmar (Burma)</li><li style="font-size: 14px;">Central African Republic</li><li style="font-size: 14px;">Chile</li><li style="font-size: 14px;">Union of the Comoros</li><li style="font-size: 14px;">Cuba</li><li style="font-size: 14px;">Equatorial Guinea</li><li style="font-size: 14px;">Falkland Islands</li><li style="font-size: 14px;">Guinea-Bissau</li><li style="font-size: 14px;">Iran</li><li style="font-size: 14px;">Johnston Island</li><li style="font-size: 14px;">Kiribati</li><li style="font-size: 14px;">North Korea</li><li style="font-size: 14px;">Nauru</li><li style="font-size: 14px;">Niue</li><li style="font-size: 14px;" id="isPasted">Russia</li><li style="font-size: 14px;">Saint Pierre and Miquelon</li><li style="font-size: 14px;">Sao Tome and Principe Democratic Republic</li><li style="font-size: 14px;">Sierra Leone</li><li style="font-size: 14px;">Solomon Islands</li><li style="font-size: 14px;">Somalia</li><li style="font-size: 14px;">Saint Helena</li><li style="font-size: 14px;">Sudan</li><li style="font-size: 14px;">Syrian Arab Republic</li><li style="font-size: 14px;">Tajikistan</li><li style="font-size: 14px;">Tokelau</li><li style="font-size: 14px;">Turkmenistan</li><li style="font-size: 14px;">Tuvalu</li><li style="font-size: 14px;" id="isPasted">Ukraine</li><li style="font-size: 14px;">Wake Island</li><li style="font-size: 14px;" id="isPasted">Venezuela</li><li style="font-size: 14px;">Yemen</li></ul><p>We are working to provide shipments to all countries and apologize for any inconvenience. Please check if we are sold near you through an <a class="fr-strong" href="https://nomadgoods.com/pages/where-we-are-sold" rel="noopener noreferrer" target="_blank">authorized Nomad reseller</a>.</p>

Shipping & Delivery Information

Track your order and get support for shipping issues.

<ul><li style="font-size: 16px;">All orders may require an additional business day to process and ship, regardless of the shipping method or delivery address.&#xA0;</li><li style="font-size: 16px;">Orders placed on Fridays may not be processed and shipped until the next business day</li><li style="font-size: 16px;">Orders placed on Saturdays or Sundays will ship on the next business day.</li></ul><h3 id="via-email"><strong>Via Email</strong></h3><p><span style="font-size: 16px;">Look for the &apos;Track Your Package&apos; button in the shipping confirmation email with the subject line &apos;Your Nomad Order Just Shipped!&apos;</span></p><p><span style="font-size: 16px;">If you can&apos;t access the &apos;Track your Package&apos; button, don&apos;t worry! Scroll down and click on the tracking number. This will take you directly to the carrier tracking link.&#xA0;</span></p><h3 id="isPasted"><strong>On Our Website</strong></h3><p><span style="font-size: 16px;">Open the support widget in the bottom right-hand corner of <a class="fr-strong" href="https://nomadgoods.com/" rel="noopener noreferrer" target="_blank">our homepage</a>. Select &apos;Track and manage my orders&apos; and sign in to your Nomad account using your email address or phone number. Select your order to view its status and tracking information.</span></p><p><span style="font-size: 16px;">If you&apos;re having issues tracking your order, please email <a class="fr-strong" href="mailto:support@nomadgoods.com">support@nomadgoods.com</a> for further assistance.</span></p><p><br></p>

How do I track my order?

Still have not received your order? We're here to help!

<h3 dir="ltr" id="isPasted"><strong>I have a tracking number but the shipment hasn&apos;t moved in a while.&#xA0;</strong></h3><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;">If your tracking information has been stuck in the &apos;Pre-shipment&apos; phase for over 3 business days, please contact our team for assistance through the <a href="https://nomadgoods.gorgias.help/en-US">Help Center</a> or at <strong>support@nomadgoods.com.</strong></p><p dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:12pt;">If your order was moving but seems stuck, please allow a few extra business days for updates to be posted on the tracking page. We&apos;re always happy to help but we have access to the same tracking information as you. Try getting in touch with the carrier directly. If all else fails, please contact our team for assistance.</p><h3 dir="ltr" id="my-tracking-number-was-canceled"><strong>My tracking number was canceled.&#xA0;</strong></h3><p>If your tracking number is canceled, it is possible our team needed to void the original tracking number for your order and assign a new tracking number.&#xA0;</p><p>If the tracking number has not been updated within 24 hours, please reach out to our team at support@nomadgoods.com to receive updated tracking information.&#xA0;</p><h3 dir="ltr" id="my-tracking-information-says-the-package-was-delivered-but-i-cant-find-it"><strong>My tracking information says the package was delivered but I can&apos;t find it.&#xA0;</strong></h3><p>We recommend, first, ensuring your shipping address in the confirmation email is accurate. Then, check the carrier&apos;s website for tracking updates. If the package is still missing, be sure to check with your neighbors, building management, and all nearby surroundings.&#xA0;</p><p>Please note that Nomad will not be responsible for any items damaged/ missing shipments. Missing package claim refunds are at the discretion of Nomad.&#xA0;</p><p>If all else fails and you are still not able to locate the shipment after 4 business days, please contact our support team directly for assistance at <a href="mailto:support@nomadgoods.com">support@nomadgoods.com</a> with your order #.&#xA0;</p>

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