OrderingUpdated a month ago

How to place an order

1. Add the products that you want to purchase to your cart.
2. When you are finished shopping, select 'Proceed to checkout' from your cart.
3. Enter your contact, shipping, and payment information on the checkout page, or select one of the express checkout options to autofill this information and complete your order.
4. Select 'Pay Now' to complete your order and process your payment for all the items in your order. That's it!

Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, Alipay, Shop Pay (in full or in installments), Diners Club, and JCB (Japan Credit Bureau).

Gift receipts and gift wrapping

We do provide gift receipts for any items in your order. Simply select the 'Gift receipt' button in your order confirmation email to create a gift receipt for any items in your order. You can even create multiple gift receipts for different items in a single order if you plan to give the items to different recipients. The gift receipt(s) you create can either be printed and handed to the recipient or a link to the gift receipt can be emailed to your recipient directly.

Unfortunately, we do not offer gift wrapping at this time. If you'd like to send your Nomad order as a gift, please note that we do not include any invoices or paperwork inside our packages that would display the amount paid for the order. All information regarding your order will be sent to the buyer's email address and will be accessible through your Nomad account.

How to update your order or shipping address

Once your order has been placed and you have received your order confirmation email, we cannot guarantee that we will be able to make any changes to your order. Please double-check that all of your order details are correct, especially if completing your payment through one of our Express Checkout options (ShopPay, Apple Pay, Amazon Pay, PayPal, or Google Pay).

Our team is unable to make any changes to an order once a shipping notification email has been sent or a tracking number has been assigned.

Cancel an order

If you have not yet received a shipping notification email for your order and would like to cancel it, please submit a request to cancel your order:

1. Navigate to the 'Manage your orders' section of the Help Center and select the 'Cancel' option.
2. Sign in using either the email address or phone number associated with your order.
3. Enter your verification code to sign in.
4. Select the order number you would like to cancel. If the order has not been assigned a tracking number, the option to cancel the order will be available.
5. Select 'Cancel'. Then select 'Request cancellation' for the item(s) you want to cancel to submit your request to our team.

Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to cancel it as our warehouses often fulfill orders the same day they are placed.

Update order items or shipping address

If you have not yet received a shipping notification email for your order and would like to update either the items in your order or the shipping address for your order, please submit a request to update your order:

1. Navigate to the 'Manage your orders' section of the Help Center and select the 'Report issue' option.
2. Sign in using either the email address or phone number associated with your order.
3. Enter your verification code to sign in.
4. Select the order that you would like to update. Then select 'Report Issue'.
5. If you would like to update the items in your order, select 'I'd like to edit my order' to submit your request to our team.
6. If you would like to update your order's shipping address, select 'I'd like to change my shipping address' to submit your request to our team.

Our team will start working on your request as soon as possible. Even though you have not yet received a tracking number for your order, it may be too late for our team to make any changes to it as our warehouses often fulfill orders the same day they are placed.

Preorders and backorders

Preorders

Newly released products that are not available to ship immediately may be available to preorder. If you see a product on our website listed as a preorder, that means we are accepting orders for the product and will ship orders by the expected ship date listed on the product details page. If your order contains one or more preordered item(s), all items in your order, including non-preorder items, may be held so they can ship together.

Backorders

Products that are not currently in stock but will have new stock soon may be available to backorder. If an item that you are looking at on our website is listed as a backorder, that means the item is not currently in stock but we are accepting orders that will ship later when we receive more inventory. A backordered item will include a message that indicates the estimated ship date for the item. If your order contains one or more backordered item(s), all items in your order, including non-backorder items, may be held so they can ship together.

Payment processing for preorders and backorders

Payment for any preordered and backordered items in your order will be processed immediately when your order is placed to avoid any surprise charges on your statement when the item(s) are shipped and to secure the new inventory for your order.

Where is Nomad sold?

Nomad products are available to purchase at various online retailers and in stores worldwide including Best Buy, REI, Dixons, TMall, and many more. Check out a comprehensive list of where to find Nomad in stores here.