Shipping & Delivery InformationUpdated a month ago

Order Processing

All orders, regardless of shipping method or delivery address, may require +1-2 business day to process before shipping. Orders placed on a Friday- Sunday or Holidays may not be processed and shipped until the following business day.

Please note that orders may experience longer processing times during peak season, such as limited promotions and holidays.

If your order contains one or more backordered or preordered item(s), all items in your order, including non-backorder/preorder items, may be held so they can ship together. This could potentially extend the processing and shipping time of your order.

Issue With Tracking Info

We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at [email protected].

Shipping & Delivery to the United States

Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.

International Shipping, Delivery, and VAT & Duties

Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.

Delivery times and shipping fees for orders outside the US are calculated at checkout based on the destination. All orders shipped outside the US are sent via FedEx carrier* with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.

*Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier

Shipping Restrictions

We ship worldwide, but there are a few places we cannot currently ship to or have previously had trouble shipping to.

APOs & Military Bases: If you are an active service member stationed at an APO, we will try our very best to get your order to you. However, we are sometimes unable to support shipping to your location. If this is the case, we will offer a full refund.

Hotels & Temporary Addresses: We highly do not recommend shipping your order to a hotel or temporary address as it is not guaranteed that the item(s) will arrive on time or in a secure location. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.

Due to unreliable postal service and customs issues, we cannot currently ship to:

• Brazil

Due to current FedEx restrictions, we cannot ship to:

• Ukraine
• Russia
• Belarus
• Venezuela

We are working to provide shipments to all countries and apologize for any inconvenience. Please check if we are sold near you through an authorized Nomad reseller.