Shipping & DeliveryUpdated 16 days ago

Order Processing

All orders, regardless of shipping method or delivery address, may require 1–2 business days to process before shipping. Orders placed on Fridays, weekends, or holidays may not be processed until the next business day.

Processing times may be longer during peak periods, such as new product launches, limited promotions, or holidays.

If your order includes preordered or backordered items, all items, including those in stock, may be held to ship together. This could extend processing and shipping times. For transparency, the estimated ship date for any preordered or backordered is listed on the product page before purchase and in your order confirmation email.

Note: If your order includes a preordered or backordered item expected to ship after December 4th, 2025, any in-stock items will be shipped separately as soon as possible.

Issue With Tracking Info

We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at [email protected].

Shipping & Delivery to the United States

Orders may ship from Santa Barbara, California, or Hong Kong, depending on your location and/or stock availability.

International Shipping, Delivery, and VAT & Duties

Depending on your location and/or stock availability, orders may ship from Santa Barbara, California, or Hong Kong.

Delivery times and shipping fees for orders outside the US are calculated at checkout based on the destination. All orders shipped outside the US are sent via FedEx carrier* with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.

*Orders shipped from Hong Kong to Hong Kong will be sent via SF Express carrier

Shipping Restrictions

We ship worldwide, but there are a few places we cannot currently ship to or have previously had trouble shipping to.

APOs & Military Bases: If you are an active service member stationed at an APO, we will try our very best to get your order to you. However, we are sometimes unable to support shipping to your location. If this is the case, we will offer a full refund.

Hotels & Temporary Addresses: We highly recommend not shipping your order to a hotel or temporary address, as it is not guaranteed that the item(s) will arrive on time or in a secure location. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.

Due to unreliable postal service and restrictions/ customs issues, we cannot currently ship to:

We are working to provide shipments to all countries and apologize for any inconvenience. Please check if we are sold near you through an authorized Nomad reseller.