Shipping & DeliveryUpdated 2 days ago

Order Processing

All orders, regardless of shipping method or delivery address, may require 1 business day to process before shipping. Orders placed on Fridays, weekends, or holidays may not be processed until the next business day.

Processing times may be longer during peak periods, such as new product launches, limited promotions, or holidays.

If your order includes preordered or backordered items, all items, including those in stock, may be held to ship together. This could extend processing and shipping times. For transparency, the estimated ship date for any preordered or backordered item is listed on the product page before purchase and in your order confirmation email.

Tracking Issues

We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at [email protected].

Shipping & Delivery

Depending on your location and/or stock availability, orders may ship from either our US or Hong Kong warehouse. 

Available shipping methods, carrier options, shipping fees, and estimated delivery times are calculated at checkout based on your shipping destination.

US Free Shipping: The free shipping threshold of $50+ is calculated based on the order subtotal after discounts and before taxes.

VAT & Duties

Orders shipped outside the US are sent DDU (Delivery Duty Unpaid), which means that duties, taxes, and other customs fees are not prepaid at checkout and may be due upon delivery of your order. Additional charges may be collected by either the carrier or your local customs authorities.

We cannot provide a receipt or invoice that splits out the VAT, taxes, or duties for your order at this time. We apologize for the inconvenience!

If you have any specific questions or concerns about shipping and delivery, please contact us at [email protected]. Our team will be happy to assist!