Stand OneUpdated 2 months ago

What's in the Box

• Stand One
• Ships with 2.0m USB-C to USB-C cable
• Requires 20W USB-C power adapter (not included)

Product Overview

• Premium glass panel and metal chassis
• Official MFi Apple MagSafe Charger
• 2.0m USB-C to USB-C braided cable
• Anti-slip rubber base

Specifications

Charging Tips

Stand One features an official MFi MagSafe Charger. To begin charging, simply center your device on the puck and allow it to snap into the optimal charging position. 

Due to its angled surface, Stand One is only compatible with MagSafe devices (iPhone 12 and beyond). 

Note, Stand One does not include a 20W USB-C power adapter. Not including an adapter in Stand One's packaging saves on environmental waste, keeps packaging sizes smaller, and lowers our carbon footprint. Learn more about our environmental efforts here.

Troubleshooting

To reset the unit, unplug Stand One from the outlet, wait 3 seconds, then plug it back in. 

Note, Stand One requires a 20W power source or greater to charge devices. Since Stand One is a USB-C powered device, it requires more power input than the standard Apple MagSafe Charger. Using a 20W adapter will ensure an optimal charging experience. 

If you continue to experience issues with your Stand One, please reach out to our Support Team at [email protected]. We prefer to help you solve technical issues over email as opposed to phone so we can request photos and videos and send you step-by-step troubleshooting instructions you can then look back on if needed. 

Warranty

Nomad offers a 2-year limited warranty for all Nomad products with the exception of our cables, for which we offer a 5-year limited warranty. Both warranties cover any manufacturing or workmanship defects but do not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product. If your Nomad product is defective, we will help you to exchange it for a brand-new replacement. We cannot guarantee that the exact style or product will be in stock at the time that your warranty claim is processed, but we wouldn't want you to be left empty-handed! In this case, we will offer store credit rather than a replacement. The store credit never expires and will be valid for any product on our website. For more information on our warranty policy, please visit our Warranty page. 

Note, Nomad will not be liable for any damages that may result from the use of any Nomad product. Our warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.